Using WebHost Manager you can suspend problematic accounts. Suspension means that no web site pages are served to accounts, no FTP connections are accepted, and all email is blocked. This is the first step in dealing with problematic accounts. If the problems can not be resolved, the account may need to be terminated.
1. Click on Account Functions (on the main screen of your WebHost Manager interface) to access the Account Functions Menu.
2. Click on Suspend/Unsuspend an account.
3. Click on the required domain or user name in the displayed list.
4. If you are suspending an account, enter a brief description of why the account is being suspended in the field next to Reason.
5. If you don’t want the reseller who owns the account you are suspending to be able to unsuspend it then click on the Disallow resellers from unsuspending tick box.
6. Click on the Suspend button to suspend the account or the UnSuspend button to unsuspend the account.
7. If you wish to terminate an account click on the Terminate an Account function.
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