General terms and conditions

The use of HostAfrica's services constitutes as your agreement to these terms.

In this document: HostAfrica refers to Host Africa (Pty) Ltd, its members, employees, suppliers, associates, additional domain names used for business, subsidiaries, sister companies and other business operations.

1) Support

We always strive to consistently provide you with high-quality service. If you experience problems with your service, please consult our support team via email at support@hostafrica.co.za or via the support center at https://www.hostafrica.co.za/contactus/

We may require suspension of some of our services for short scheduled periods to perform maintenance or repairs on our services. Information concerning scheduled downtime and unplanned downtime is available on our website

2) Service abuse and spam policy

We reserve the right to terminate your hosting account if it is found that the resources made available to you are being abused.

This includes, but is not limited to the following:

HostAfrica does not condone spam being sent from our servers — if it is found that a site is sending out spam emails regardless of how it is done (scripts, SMTP, contact form header injection, etc.) HostAfrica will suspend the customer's account until we are assured it will not continue. We may request that you get your own IP address for outgoing mail, at a cost of R29 per month , if you or your account engage in spamming. This measure is in place to protect the integrity of our shared IPs and the mail of our other customers on the machines. Repeat offenders will be irreversibly terminated.

Should you infringe this policy, you will be held liable for any costs incurred by HostAfrica.

3) Correspondence

Customers are required to have a valid email address on file at all times. Details can be updated online at https://my.hostafrica.co.za/
All communication from HostAfrica will be done via email. When we send an email, it is deemed that delivery of said email has reached the recipient.

In the event that your email address on file does not work, you may use our support system at https://www.hostafrica.co.za/contactus
Here you can use your billing username and password to gain access to technical support.

Requests for new orders or services for existing clients can be done over email to our email support team. You may be required to validate yourself as the account holder before the request is fulfilled. Only email from the valid billing email address will be taken as a valid request and fulfilled.

4) Reselling of Services

Customers may resell all our services.
Customers are directly responsible for all services they/we provide to their clients. HostAfrica will not support your end users directly. We are not liable to them or you for any damages they or you may suffer.

5) Contract Period

You may cancel your account with us at any time: Dedicated servers, VPS's and Cloud services will require a cancellation notification period of 30 days. You will be billed for those additional 30 days. Customers will not be entitled to a refund of any prepaid amounts: Therefore, if you cancel midway into your prepaid period, you will not be entitled to a refund for the unused portion that you paid / signed up for. Service termination will happen at the end of your billing term unless otherwise stated — provided all amounts owed to us are paid. If there is still an outstanding amount, the account will continue to be billed until the account is settled and the cancellation request is resent and accepted by HostAfrica.

6) High resource use policy

Resources are defined as bandwidth, processor utilization, memory, disk space, bandwidth and IO

HostAfrica may implement the following policy to its sole discretion:

When an account is found to be adversely affecting the performance of a server, HostAfrica reserves the right to suspend or throttle that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers and to ensure that other users on the same server get a fair share of the hosting resources. Customers may be offered an option whereby HostAfrica continues hosting the website for an additional fee.

Hosting resource limits per account/domain:

If your hosting account's resources have recently been upgraded on our product offering page, and they do not match, you must request that your resources match the new offering.
Though every effort would be made to adjust old client's packages to match the new resource offerings, this cannot be guaranteed. No claims or refunds will be entertained due to this.

Shared hosting and Reseller:

Simultaneous connections via http: 20
Memory usage: 1024MB
Disk IO: 2048KB/s
Disk Inodes (file/folder count): 250000
CPU Usage: 1 Core (±3.2GHz)
POP3/IMAP Checks per IP per account per minute: 60
Incorrect logins per IP per service before permanent block: 5
Emails sent per hour per domain: 200
Mail storage on account per domain: 2 GB
Lowest acceptable cron job interval limit: 5 min

Unlimited Huge:

Simultaneous connections via http: 20
Memory usage: 1024 MB
Disk IO: 2048 KB/s
Disk Inodes (file/folder count): 250 000
CPU Usage: 1 Core (±3.2GHz)
POP3/IMAP Checks per IP per account per minute: 60
Incorrect logins per IP per service before permanent block: 5
Emails sent per hour per domain: 200
Mail storage on account per domain: 2 GB
Lowest acceptable cron job interval limit: 5 min

Business Hosting:

Simultaneous connections via http: 50
Memory usage: 4096 MB
Disk IO: 8192 KB/s
Disk Inodes (file/folder count): 500 000
CPU Usage: 1 Core (±3.2GHz)
POP3/IMAP Checks per IP per account per minute: 120
Incorrect logins per IP per service before permanent block: 5
Emails sent per hour per domain: 200
Mail storage on account per domain: Limited to the size of the hosting account.
Lowest acceptable cron job interval limit: 1 min


7) Payment policies

All accounts are set up on a prepaid basis. Although Host Africa (Pty) Ltd reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the prepaid validity period— every 1, 3, 6, 12 or 24 months depending on the hosting plan you choose.

All payments are in South African Rands. Any PayPal payments will be converted to Rands using the governing exchange rate on the day of receipt.

Payment must be made no later than 7 days from date of invoice.

Customers are required to have a credit card or debit order details on the billing account at all times. This will be used for payment towards your services with us.

Customers will automatically be charged again at the end of their prepaid validity period unless a closure / cancellation notification was sent to us via email, which we expressly confirmed and sent an acceptance email to in response.

If a customer's payment method is set to EFT, and their account remains unpaid, we will process the debit order or credit card details on your account.

If you pay by credit card or debit order it will be charged automatically on, or, shortly after the 1st or 15th of the month; depending on the processing date you selected in the online billing portal. The default is the 1st working day of the month.

In situations where the card number or debit order details on file are declined; it is the responsibility of the client to make payment via other means as we will only process the card again the following month. Services will then be at risk of being suspended / terminated.

It is the client's responsibility to keep their account up-to-date, and to pay all invoices within the stipulated payment period. It is also your responsibility to keep yourself informed of the amounts owed.

The customer is responsible for all money owed on the account from the time it was established to the time the customer cancels the product from within the billing system.

There will be an administration fee of R49 charged on all unpaid debit orders and credit card transactions. (insufficient funds, invalid account number etc.)

Cash Deposits at the bank will attract a service fee of R15 charged to the client - billed after the cash is deposited.

A credit balance on your billing account, will automatically be used to pay for unpaid invoices from oldest to newest. You also have the option of manually assigning credit to invoices within the billing system.

Suspension and removal of account(s) due to non-payment:

A service will be suspended if the invoice pertaining to the service is not paid within 7 days of the invoice being issued.

Additionally, a fee of R89 will be levied per cPanel restore. Additional item restores will be quoted on beforehand. This fee is dependent on the availability of the account backups. We may ask the client to provide a cpanel backup of the account for us to restore, if no backup is available with us.

If the invoice pertaining to a service is not paid within 45 days of it being issued, the service will be cancelled and all relevant hosted data will be removed. This means that all the accounts data will be removed from our servers as well.

If one of your services with us is currently suspended due to lack of payment, and you have corrected this by making full payment to your account (full payment is when you bring the account balance to zero or you're in credit with us), then you will need to email billing@hostafrica.co.za in order to have the account unsuspended.

If there is an amount owing on your account (unpaid invoices) for longer than 60 days, the account will be deemed inactive and the entire account and all services related to it will be removed from our systems. Data, hosting accounts, domains etc.

Invoices, PayPal and wire transfers, references when making EFT payments

No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email .

New orders will need to be paid for before they are set up, you may pay the relevant invoice via EFT (using the banking details on your invoice) or via our online credit card gateway; accessible via the online billing system.

Payments made either via PayPal or a wire transfer will be subjected to additional fees such as, conversion fees (from currencies other than Dollars (PayPal)) or bank fees (wire transfers). These additional costs will be for the clients account.

When making payments via EFT / Bank Transfer please ensure that your reference is either an invoice number, or an active domain name on your billing account. Otherwise, payments may not be allocated to your account, and thus services will be suspended or terminated. The onus is on the client, to correctly place your reference on your payment, and to check that the payment does indeed reflect on your account with us (allowing 2-4 days for any delays in the banking system and our account capturing of the payment). Any payment that does not reflect should be followed up with the accounts department immediately via email to rectify the placement of the payment.

8) Domains

The client is welcome to register domains by themselves and have them hosted with us.

If a domain is under our administration: we will issue an invoice for the registration and renewal of the domain.

All domains registered by us are registered on behalf of the client and will be the property of the client provided their account is in good standing. We reserve the right to 1) refuse the transferal of a domain or 2) delete the domain from the registrar should your account be in arrears and be deleted from our system.

An indication of a domain name being available during the order process is no guarantee that it will be secured for the client. There is no guarantee that the domain checking script is accurate due to variations in DNS records, or the domain name may be registered by another party between the time of checking and our request going through to the registrar.

We will not vote for a transfer/update of a domain name (co.za in particular), this needs to be done by the registrant's email 2l. registrantemail

Domain names that are not renewed due to its corresponding renewal invoices not being paid by the renewal date, will fall into a redemption period. If the domain is then renewed, while in the redemption period, the following fees will apply. co.za domains will be redeemed at R319. all other domains will be redeemed at the quoted rate which will fluctuate due to the exchange rate. The redemption fee includes the following year's registration fee.

Please take note: Domains may not be renewed on the day of its invoice being paid — this is due to capturing/admin delays. Therefore we send out renewal invoices/reminders 14 days to 2 months before the domain expires or goes into a redemption period. This allows enough time to get the domain renewed.

Please ensure that you make payment for a domain renewal 7 days before the domain is set to expire or go into redemption. Failing to do this; may result in your domain going into redemption, which will incur additional fees to redeem. Additionally, the domain may be deleted and become available for others to register.

*.smartdomain.name registrations (sub domain names) are never owned by the user, it is simply used while available. You are not authorised to use it for commercial purposes. It is intended for short-lived websites. You may not lay any claim whatsoever over the use of the domain name. It is owned by Host Africa (Pty) Ltd, and you are a guest, temporarily using it. We give no warranty on how long it will last.

Customers registering domains on behalf of their clients need to ensure that the legitimate owner’s details are on the domain’s WHOIS. If no update is provided to the domain name’s WHOIS after registration- , we will assume the domain’s WHOIS contact details are correct.

Host Africa (Pty) Ltd will not mediate a domain name dispute.

9) Accounts on servers — Housekeeping

If an account is set up on a server, and the domain's www A or MX record is not pointing to the server - we reserve the right to remove the account from the server.

10) Payment options

HostAfrica currently runs the following payment methods.

Credit / Debit Cards: HostAfrica accepts MasterCard, Visa, Visa electron, Switch/Maestro.
EFT / Bank Transfers.
PayPal (Please contact accounts department)

By submitting payment details to us (Credit card numbers Debit Order details) you warrant and confirm that you are duly authorised to use the supplied payment details.

11) Money back - trial period

For customers opening their first account the initial 30 days are available on a money-back trial basis. For special promotions offered at discounted prices the trial period is limited to the initial 7 days.

Customers will not be entitled to this benefit if they have previously had an account with HostAfrica unless the period of absence has been greater than one year.

Customers will only be refunded for shared hosting fees. No other fees or payments will be refunded.

If we've included a domain name registration in the hosting plan for free, any refunds will be calculated as follows: hosting plan fee paid minus the normal domain name registration cost (what it would of cost you if you had registered it through us separately).

There will be a once-off admin fee of a) R89 or b) 2% of the amount refunded (whichever is more) for any amounts refunded, this includes overpayments or payments made in error.

Refunds will only be done via EFT, to a bank account in South Africa, matching the name of the Host Africa (Pty) Ltd account holder.

12 ) Cancellation and refunds

HostAfrica reserves the right to cancel the service at any time. In this event, customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes HostAfrica's terms of service and proceeds to cancel their service, a refund will not be issued.

Any abuse of our staff in any format or medium will result in the suspension or termination of your services.

Customers may cancel their account at any time provided that their account is fully paid up. Your account balance can be viewed online at https://my.hostafrica.co.za/

All account cancellations are processed within 30 minutes from the cancellation request. We do not schedule cancellations so please ensure that requests are sent on the day of intended termination.

Once an account is cancelled or removed due to lack of payment, all data pertaining to the account will be removed from our servers.

During the initial trial period, customers who wish to cancel will be entitled to a full refund of their hosting fees, but not for any additional services purchased. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives as a result of a cancellation.

Fees charged on a prepaid basis are non-refundable. Once the initial trial period has expired customers are not entitled to receive a refund. In addition, some accounts incur set-up fees, these charges are also non-refundable.

13) Affiliate Conditions

We will pay commission to an affiliate under the following conditions:

  1. You have a billing account with us on https://my.hostafrica.co.za/
  2. The clients you've brought to us have used your affiliate ID during the signup process or have used the URL with your affiliate ID in it so that it can be tracked by our system. If this is not done you will not get commission for the new client.
  3. Your own billing account with us is in good standing and is paid up to date.
  4. A new client should have, separate payment details, email address, and billing contact information to yours. This is applicable in situations where you open accounts on behalf of your clients in your name: your clients should open them in their name using their details.
  5. Commission is paid per new customer, regardless of the volume of hosting accounts they may have. i.e If your referral has two (2) hosting accounts under one billing account, you will only be eligible for one (1) commission payment.

We reserve the right, in our sole discretion, to refuse commission at any point. No correspondence will be entered.

Should a new customer reverse their payment via Credit Card after we've paid you commission for the new client - your commission will be reversed as well. This can happen if the new client has used a fraudulent credit card.

14) Privacy Policy

We will not share your private (personally-identifiable) information or hosted data with any third party unless required to do so by a member of law enforcement authorities, or where we believe it would protect others from loss or harm.
We may need to give out your hosting login details to our 3rd level engineers at the respective data centers in order to support you further. Information sent via email will be used to support you for billing and hosting support requests by the respective engineers.

15) Customer checks, Credit Bureau

We may check your credit history at the credit bureau by using services like Transunion or Experian. The information obtained will be used to confirm your payment history, contact details and to see if your account is within the risk profile we are willing to accommodate / service.

16) Arbitration

If any issue needs to go to arbitration or legal assistance - this must be done within the city of HostAfrica's choice. Arbitration may only be done on an individual basis.

17) Indemnification

HostAfrica reserves the right to refuse service and/or access to its servers to anyone. HostAfrica reserves the right to move your domain to a different web server without previous notice. We will however make every effort to keep your site's uptime at 100% during this process.

HostAfrica does not allow any of the following content to be stored on its servers:

Refusal of service is entirely at the unfettered discretion of HostAfrica.

Customer agrees that it shall defend, indemnify, save and hold HostAfrica harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against any of the aforementioned, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold to customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless HostAfrica against liabilities arising out of; (1) any injury, financial loss, to person or property caused by any products sold or otherwise distributed in connection with HostAfrica; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from HostAfrica.

17b) Backup Policy

Unlimited accounts exceeding 50GB will not be backed up.

Backups are kept for a period of 7 to 10 days. Once an account is terminated from our system, the backups are removed as well. We do a weekly snap shot of your website database and emails stored on the server. We keep one copy of your hosting accounts backup and do not provide an incremental backup service.

We advise all clients to make periodic backups (at least once a month or whenever updates are done to the website, database or mails). This can be done by downloading a copy of their website and data (files,DB and stored mail) to their local personal computer/devise. cPanel provides a useful backup section where it will compress your entire site databases and emails kept on the server, into one file for you to download. We advise this because it is very possible that due to system compromise, mistake or "act of god" that all data and backups might be lost and your copy will be the only one available. As unfortunate and unlikely as this would be , it is a possibility.

18) Disclaimer

HostAfrica will not be responsible for any damages you or your business may suffer. HostAfrica makes no warranties of any kind, expressed or implied for services we provide. HostAfrica does back up your data/website and whilst every attempt would be made to protect your data, in the unlikely event of any corruption or hardware failure, HostAfrica cannot guarantee to be able to replace lost data. HostAfrica disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of any kind due to delays, non deliveries, wrong delivery, and any and all service interruptions. HostAfrica reserves the right to revise its policies and terms and conditions at any time.

HostAfrica will not be responsible for any incidental, indirect, special, consequential or latent damages or losses arising from your agreement with us. This includes loss of profits, revenue, cost of time/work or labour, anticipated savings, business transactions, goodwill or other contracts. It is irrelevant if this is due to negligence, carelessness, or breach of contract.

18.1) Our total liability to you for direct damages will be a maximum amount of: One month of your hosting fee (excluding addon products or domain registrations) or R2500; whichever is less. This clause will apply even if you advised HostAfrica of the possibility of loss of damage prior to its occurrence.

By signing up for any of our services you agree to be bound by all HostAfrica's terms and conditions.

Our terms and conditions may be updated from time to time, please be sure to keep updated by referring to this document regularly. Document source: https://www.amplehosting.co.za/tac.php

Terms of smartdomain.name and free site builder use.

The free smartdomain.name may only be used with our hosting, and the sub domain name you choose may only be appointed to an IP of one of our servers, . If this is no longer the case it will be removed and made available for re-use by others.
Transferal of the content is prohibited unless the account is paid for. The sub domain name is non-transferable and should not be considered as a valid regulated domain name. If you wish to have ownership of a domain name you will have to get a recognised one such as .co.za.org.za .com .net .org.biz etc. We can gladly assist in moving the domain content to the new domain for you if you wish.
The sub domain ownership is solely hostafrica.co.za's and you may not lay any claim to the domain. It's used at your own risk and is intended to facilitate a short term 'step up' to an internet presence where the hopes are that you will grow and then upgrade to a recognised TLD like co.za or com etc and use the domain for a short period of time < 2years.
Remember, its free! And as such is not guaranteed to last. We reserve the right to withdraw the site builder and close the free sub domains at any point — though it is our hope it will last for the foreseeable future.
The software used in the site builder is a 3rd party application and we may not be able to fix all errors you might experience, if any. Though we have done our best to provide you with reliable software.
In order to maintain your free sitebuilder, you will have to log into your billing platform at my.hostafrica.co.za at least once a year. Failure to do this will result in the site being removed.